Verizon sent one of its customers a "refurbished" phone equipped with a Mobile Device Management (MDM) profile that gave the company remote control over the device. The serious mistake raises questions about Verizon's process for preparing refurbished phones to be sent to customers.
Tom Collery, the unlucky Verizon customer, called Verizon in February after having network problems, including dropped calls. Verizon responded by sending him a replacement for his phone, a Samsung Galaxy Z Flip7. But instead of a brand-new device or a properly functioning refurbished one, Verizon sent Collery a device managed with the same kind of software used to monitor and control company-owned phones.
It turned out the device was a store demo unit that wasn't properly wiped before it was sent to Collery. He said he used the phone for a couple of weeks before all of his data was erased, seemingly due to a remote action that triggered a complete reset.
