Autonomous vehicle companies are refusing to disclose key details about their use of remote assistance teams, including how often these workers are forced to intervene to help their self-driving cars.
Senator Ed Markey (D-MA) had asked robotaxi companies to disclose the information as part of an investigation by his office into the use of remote assistance operators (RAO). The senator's office sent letters to seven robotaxi companies - Aurora, May Mobility, Motional, Nuro, Tesla, Waymo, and Amazon's Zoox - seeking information about the use of remote workers to monitor the driverless vehicles and occasionally intervene when the vehicles nee …
