PC hardware company NZXT and its billing partner, Fragile, have agreed to a $3,450,000 settlement in response to a class-action complaint regarding NZXT’s Flex PC rental program.
NZXT announced Flex in August 2024, saying that it would charge customers $59 to $169 a month to rent an NZXT gaming desktop (as of this writing, Flex prices are $79 to $279 per month. At the time, NZXT said that the PCs would be “new or like new.” Subscribers had the option to receive an upgraded rental PC every two years.
The program was met with criticism. Renting a PC can quickly become more costly than buying one, depending on the rental, and YouTube channel Gamers Nexus claimed in November 2024 that customers received less powerful components than expected and that NZXT advertised the rental PCs with inaccurate benchmark results. There was also concern about what NZXT did with customer data left on returned computers.